NEW VS. RETURNING WEBSITE VISITORS

Why You Need Both (and How to Attract Them)

Are you tracking your website analytics? You should be.

Knowing what is happening behind the scenes on your website is crucial to know how to grow, where money leaks are happening, and set a baseline of data so you can track trends and changes.

When you look at your website analytics, one key metric often stands out: new vs. returning visitors. But what do these numbers mean, and how should they influence your marketing strategy?

Both audiences are important, but for very different reasons.

New vs. Returning Website Visitors: What’s the Difference & Why It Matters

New Website Visitors = Growth

New website visitors are people who are seeing your brand for the first time. They likely found you through a Google search, a social media post, or a referral from another website.

Why new website visitors matter:

• They expand your reach and increase brand awareness.

• They feed the top of your marketing funnel.

• They are potential customers or leads.

How many new website visitors should your website be getting?

There’s no right number to what percentage should be new and returning, but you do need both.

Let's just say, if 75% of your website traffic is returning and your sales have plateaued, it’s a sign you’re not attracting enough new eyes. A "normal" range that most successful websites see is around 60–70% new traffic for growing businesses.

How to attract more NEW visitors:

• SEO: Optimize your site to show up on search engines.

• Content marketing: Create helpful blog posts, videos, or resources people search for. Especially with AI taking over search, content is king.

• Social media: Use shareable, valuable content to reach new audiences.

• Partnerships: Get featured on podcasts, collaborate with other brands, or guest post.

• Paid ads: Use Google or social ads to get in front of fresh audiences.

Returning Website Visitors = Loyalty

Returning visitors are people who’ve been to your site before and have come back. That’s a strong signal of trust and interest in your brand.

Why returning visitors matter:

• They’re more likely to convert!

• They engage with your website more (longer time on site, more pages visited, longer bounce rates).

• They’re often your best source of referrals.

  
  

How many returning visitors should you aim for?

For brands in a growth phase, 30–40% returning visitors is a good target. If your audience is already warm (for example, you’ve been in business for a while), a higher return rate is great, it means your brand is sticky.

How to get visitors to come back:

• Lead magnets: Giving your returning audience something for free gets them to give you their information and builds trust.

• Email marketing: Offer something valuable and stay in touch regularly to nurture the audience.

• Retargeting ads: Remind past visitors of your brand or products.

• Content series: Publish ongoing blogs, podcasts, or newsletters that can be evergreen.

• Improve UX: Make your website fast, easy to navigate, and mobile-friendly.

• Pain-point messaging: Make sure your website has messaging that speaks directly to the issues your audience has, and how your products and services help them.

Why Web Traffic Balance Matters

You don’t just want new people or loyal ones. You want a flow of both: new visitors to bring in opportunities, and returning visitors to build long-term relationships and conversions.

Think of your website traffic like a party:

• New visitors are the fresh faces walking through the door.

• Returning visitors are the guests who liked it enough to come back—and bring friends.

You need both to keep the party alive.

Start Website Data Tracking

Whether you're in eCommerce, consulting, or service-based work, tracking new vs. returning visitors can tell you a lot about the health of your marketing.

If you're not seeing growth, the problem may not be conversions; it could be that you're simply not getting enough of the right visitors.

If you're not sure what your data is telling you, how to track your data, or want to get a comprehensive marketing audit so you can see where the leaks in your marketing are - schedule a free 30-minute discovery call with me!

Keep on growing -

Michelle Johnson

Owner, CEO, and Chief Marketing Guru of STAK Marketing

(and Your Future Fractional Marketing Director)

Michelle Johnson is a small business marketing expert and the founder of a results-driven marketing agency based in Utah. With 15 years of experience in corporate marketing, Michelle now focuses on supporting female-owned and operated businesses by taking marketing off their plate so they can focus on what they do best. Through fractional marketing services, Michelle acts as an extension of your team, providing everything from SEO marketing for small businesses and email marketing packages to comprehensive marketing audits and SEO copywriting services. Whether you're launching something new or looking to scale your growth, Michelle helps you craft and execute a clear, effective strategy that actually gets results If you're looking for a small business marketing agency that understands the challenges (and opportunities) of entrepreneurship, Michelle is your go-to partner in Salt Lake City and beyond.